YaTonya is a native Atlanta with more than 20 years of professional experiences as a business leader Information Technology. Her core areas of focus have been project management, Delivery management and Operations support for a variety of programs and lines of business and Services including – Telecommunications, Small and Medium businesses, Sales as well as Premier and Consulting Services. YaTonya began her career at joined ATT (formerly BellSouth) after college and spent 15 years in a variety of planning, engineering and program/project management roles where she designed and implemented end to end large and complex hardware and software technology solutions for customers.
In 2010, YaTonya began her career at Microsoft as a Sr. Program Manager with the WW Commercial Operations team (MSLI) in Reno, NV. Her responsibilities included working with Sr. members of the Ops LT to lead, define and operationalize process improvements and simplification initiatives for Microsoft’s SMB customers. In 2012 she transitioned into a functional lead role within Operations under the Business Program Operations (BPO), overseeing Global Service Delivery for the Open Renewals (Software Assurance) Telesales Team in the Americas, EMA and Asian Pacific Regions. For 18 months she was responsible for driving and landing strong execution excellence and quality performance results across this global vendor team resulting in $400M revenue growth, services enablement in 41 markets.
Today YaTonya is a Delivery Manager the Americas Service Center. She leads a mid size team comprised of TAMs, Consultants and external vendors responsible for specialized delivery and support services for field stakeholders and customers to field stakeholders and customers through the use of project management, change management, process improvements and other service delivery methodology. Accountable for team reviews, team development, overall business performance and an annual operating budget of $5M.
YaTonya is the proud mother of two beautiful children; Daeja (daughter -20) who currently attends Spelman College and Jaden (son – 16) a sophomore at Maynard Jackson High School.
YaTonya holds two undergraduate degrees; Electrical Engineering from Georgia Institute of Technology and Natural Sciences from Spelman College. In 2004 she received her MBA from the University of Phoenix and with more than a decade of project management experience is also PMP certified. YaTonya and her family reside in Atlanta GA.
Outside of the office, YaTonya enjoys spending time with her family, loves a great concert, and serves in her local church while also devoting her time, talent and resources to women and children in the both Fulton and Dekalb County communities as an active participant in several non-profit organizations; i.e. Alpha Kappa Alpha Sorority, Inc, The Forever Pink Foundation and ED Cubed, Inc., just to name a few.
In her leisure, YaTonya enjoys travel, cooking wonderful meals for friends and the family and maintains a 3-4 day physical fitness routine.